Frequently Asked Questions and Answers
Can I order my furniture over the phone?
Absolutely! Simply give us a call at (336) 444-8089 anytime Monday through Friday 10-5 and Saturdays 10-2 and one of our friendly customer service agents will answer any questions and help you with placing your order.
What is a "Free Express Doorstep Delivery"?
A "Free Express Doorstep Delivery " is the type of free delivery included in the price on everything we sell. Your furniture will be delivered to your residence by a single driver with a hand truck and unloaded and set as close as possible to your doorstep such as a driveway, curbside, deck, porch, garage or simply the front yard. Please see our Delivery page for more information.
What is a "White Glove Delivery"?
A "White Glove Delivery" is an optional type of delivery whereby we send a fully insured delivery team that will bring your new furniture into your home, assemble it as needed and then set it up in the room of your choice. This type of delivery is an added charge. Please see our Delivery page for more details.
Please note that all Non-Local NC and Out of State delivery quotes given in the delivery calulator have White Glove Delivery services included.
How long will it take to get my furniture?
Very quickly! Nearly all (93.6%) of our free express doorstep deliveries are completed within ten business days or less.
Will I know when my furniture will arrive?
Yes! We will schedule your delivery date with you over the phone at the time of your order!
What if my furniture is out of stock?
The inventory of furniture manufacturers constantly change. Because of this, your furniture may be temporarily out of stock. If this happens, you will be given the choice of either cancelling your order and getting an immediate refund or waiting until the furniture returns to inventory which is usually 2-5 weeks on average.
How will I know if my furniture is in stock?
We can check inventory at any time and let you know immediately. Just email us at piedmontfurniture@yahoo.com or give us a call Monday through Friday 10-5 or Saturday 10-2.
Will my furniture arrive assembled?
Unless we are notified that you need any furniture assembled beforehand, all furniture will arrive to your home as it has been shipped originally from the manufacturer.
We will be happy to assemble most smaller items such as chairs, barstools, coffee tables, end tables and dining table bases for free as needed. Be sure to let the customer service agent know you would like to receive your furniture assembled before we schedule your delivery.
Please note assembled furniture arrives completely put together and without any protective coverings such as boxes, plastic wrap, etc.
For more information see our delivery page here
Will I know when the driver is on the way to my home?
Sure! We can give you a customary phone call, text or e-mail when the driver has left the warehouse and on the way to your home.
What do I need to do before my free express doorstep delivery?
Unless agreed upon beforehand, all furniture is delivered contactless to your doorstep without a signature required. The driver will unload the furniture from the delivery truck and bring it to your doorstep or a location closest to the residence that is easily accessible using a handtruck such as a curbside, front yard, driveway, porch or attached garage where it will then be the left for you, the customer, to bring inside the home. We do not carry furniture up more than three steps or stairways.
Do I need someone to sign for my free express doorstep delivery?
We always suggest that there is someone at your home to receive your delivery however, a signature is not required unless needed. If you require a signature for your delivery please make the customer service agent know when you place your order.
What do I need to do before my "White Glove Delivery"?
It is up to you, the customer, to prepare your home for the white glove delivery. The pathways and room of choice where the new furniture is going to be placed needs to be empty and ready for set-up. Please make sure all room, doorway and hallway measurements have been measured appropriately before you order. We do not refund for mismeasurement and a 25% restocking fee will apply for returned goods for any reason other than damage or defects. See our terms and conditions page for more details.
We do not move or haul away any old furniture, mattresses, trash or packaging unless agreed upon beforehand. If you need a haul-away service please let us know when we schedule your delivery.
All white glove deliveries include assembly and complete set up of almost everything we deliver excluding kid's bunk beds, day beds, captain beds, platform beds and futons.
Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.
What if there is an issue with my delivery?
Please inspect your items as soon as possible. If you find any defects or damage while the driver is there notify the driver and mark the paperwork. You can reject the delivery and we will take the damaged pieces back with us. We will then contact you to schedule a follow-up delivery of your replacement items. You also have 48 hours after the delivery to report any problems or hidden damage. We can normally readily get parts to fix most items but sometimes we may need to schedule a service technician to come out to your home to assess the issue and make any necessary repairs. We are here to help!
What if I need to return a "free shipping" item?
If you wish to return your item for any reason other than damage or defect, you have 7 days to contact us to schedule your return. The item must be in new condition and you will incur a 25% restocking fee. Please note that you are responsible for all return shipping costs back to our warehouse.
Can I pick up my Furniture?
Yes, we will be happy to arrange your furniture pick up! Call us at (336) 444-8089 anytime Monday -Friday 10-5 and Saturdays 10-2 and a customer service associate will be happy to assist you.